Planet7Casino.com has been around since 2009, but tracing the ownership of the casino isn’t exactly straight forward. Which is already a bad sign. We understand that not many online casinos can be very forthcoming with their ownership information, especially if they are accepting players from countries like the USA, but these guys have one hell of a shell game going on.
Our investigating has led us to the following: Planet 7 Casino is owned and operated by the Ace Revenue Group. Which was formerly the Crystal Palace Group. Which itself is a subsidiary of the Virtual Casinos Group. Got that straight? There’s a reason for the layers of companies; Virtual has had a bad name in the industry for a long time. However, they remain one of the largest operators in the game.
Well, this one is a bit shocking, even to us and we have seen everything in this industry. Planet7Casino.com boasts of having excellent customer service and is giving its players email, live chat. And TOLL-FREE phone options to reach them. This is pretty bold considering all the crap they take for slow playing players. But we assume their position is to get out in front of the complaints before they escalate too far into the mainstream.
On the occasions that claims have made it on a forum site. There appears to be a customer service representative who responds on behalf of Planet 7. In most cases, there are a lot of excuses being thrown around (come on, being “swamped” is no excuse these days) but at least they aren’t going silent. This is most likely the reason that Planet 7 hasn’t been blacklisted by every review site, and is definitely a factor in our ranking of their casino.
Software – Planet7Casino.com Review
We have to give Planet7Casino.com credit here. As a U.S. facing online casino, their options for software suppliers is limited. But they have a relationship with one of the best out there in Real Time Gaming. RTG are one of the original software vendors in the industry. And they have never wavered from their acceptance of players from the United States at their licensees’ brands. With the extensive history in the business, RTG has built an excellent suite of games which we will outline a little further down.
It is somewhat shocking that they would continue to allow questionably-run operators on their platform. Maybe they have some sort of control over these sites. Which ensures that at the very least they will be paid their royalties; being able to run the casino off at any point should be enough control. One industry insider let us know that the RTG folks have a long-standing relationship with the owners of Virtual Casino Group and they are constantly keeping this group in check and trying their best to make sure casinos like Planet 7 are above board with their players.
Of course, it’s always the video slots that take up most lobby space. But then again they are also the most popular among players. The fine selection of hot titles here includes Achilles, Caesar’s Empire, Count Spectacular, Derby Dollars, Dragon Orb, Dream Run, Eagle Shadow Fist, Eternal Love, Fantasy Mission Force, Gemtopia, Ghost Ship, Golden Lotus, Green Light, High Fashion, Megaquarium, Ninja Star, Ocean Oddities, Paydirt, Red Sands, Samba Sunset, Secret Symbol, Texan Tycoon, Triple Twister, and so many more!
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I have deposited over 1000 in the last couple of months, finally won 600 on friday, withdraw , on Monday they decided to ask me to verify my income (I’m on benefits but my a family member owes me a big amount of money that she pays me monthly so I use that) not that it should matter because 1. Its my money I can do what I want with it and 2.it wasnt questioned when I was depositing over 1000, only when I want a withdrawal. They keep telling me on chat itll be processed by end of day (each day since friday they said this) I have all screenshots and if it not payed out today I’m taking this further. either they verify me and pay me my winnings or they cant verify me and I’ll take it further to get my deposits back. As they cant have it both ways
If I could leave a 0 star
If I could leave a 0 star review I would. They make it hard for you to get your money back. very hard!
Licensed for frauds
Such sites should immediately be licensed for frauds, they won’t even let you play, but the thieves are trying to rob you !!!! SCAM SCAM SCAM BAG !!!
I opened an account with this sit at the start of the month only to be blocked after an hour because of a self exclusion with a linked account. Which in this case was correct. Only problem I have is that I was allowed to deposit £600 to which £300 is still in there. And not at any point has any money been sent back to me. I have been in contact by phone and sent a lot of messages and I literally have had only one reply in nearly a month. Live chat constantly resets and my messages are always been sent to the relevant team supposedly.feel very disappointed and feel like I have been left in limbo. Thanks
Fast withdraws and service.
Fast withdraws and service. Legitimation is done in no time at all. Thank you.
Great game titles reputable company.
Terrific game titles reliable company.
I won free spins
Almost every game i have played i won free spins, some times good winnings.
Pleasurable challenging to win nevertheless exciting
Fun difficult to succeed yet enjoyment
Lots of fun
Lots of fun and it does reward. Really love playing!
I like it
Its a very good Casino Site with a very good Service for those who need Help with something they dont understand and the pay out is also very fast thats why i like it to be here
It's really fun
It’s really fun and exiting all the time but always lose money and not win that much
I am not disappointed
I have been playing this casino more then a year now and i’m not disappointed.i can only recommend!
Real deal online gaming
Real deal online gaming
Love it very fair games
Love it very fair games, my goto place to get away for everyday doings
Beware of their promotion terms!!
Beware of their promotion terms!!! This website isn’t at all like other casinos in which you can deposit funds and receive bonus funds immediately! They expect you to deposit and wager 1750x before they will credit you with bonus funds! Who in their right mind would spend 1750x of real money for a £50 bonus??? SCAM SCAM SCAM SCAM SCAM!!!!
Nothing at all.
Nothing at all. They are oblivious to what customer service is. Their daily spins even malfunction. If something good here haven’t seen it for myself yet.
Planet7casino.com has Poor customer support
Poor customer support.They do not payout on withdrawals. Customer support will only assist you with making deposits and will hang up on you when asking about your refund. Employees will constantly tell you your documentation is missing something. They will tell you that you payment has been authorized once all the documentation has been received, but you still do not see a payment. They will ignore your emails, phone calls, and online chats requests!
Planet 7 Casino has numerous player issues
Planet 7 Casino has numerous player issues, including ripping off players, having slow payments, and capping wins on deposit bonuses.